MARYLAND: Gaylord resort rebounds after ‘a PR nightmare’ - (USA Today)
April 18, 2008 – 8:48 pmhttp://www.usatoday.com/travel/hotels/2008-04-17-gaylord-national_N.htm
NATIONAL HARBOR, Md. A headline-making breakout of the nasty norovirus gastrointestinal bug and sightings of mice in guestrooms reported by guests on TripAdvisor.com are not, according to this story, ideal ways to launch an ambitious, upscale hotel.
Gaylord National Resort & Convention Center public relations director Amie Gorrell was quoted as saying, “I was like, ‘Oh, my God’
it was a PR nightmare.”
The story says it hasn’t been an auspicious start for the 2,000-room hotel with 470,000-square-foot conference center, designed as the anchor of the new National Harbor project on the Potomac River in a once-undeveloped area eight miles south of the U.S. Capitol. It began accepting guests this month (the grand opening ceremony is April 25).
Gorrell was further cited as saying the Gaylord norovirus outbreak the first week of April was confined to guests in one conference and likely didn’t stem from resort food or cleanliness.
Surfaces […]
MORE:
http://www.extension.iastate.edu/foodsafety/news/fsnews.cfm?newsid=25479
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